Bookings staying until 30 April 2023:
General (01- 30 April 2022 | 01 August 2022 – 30 April 2023)
- Only written cancellations will be accepted; please ensure you receive an acknowledgment of cancellation from reservations.
- A fee of 50% of the booking value will be charged if cancellation is less than 30 days prior to arrival.
- A fee of 100% of the booking value will be charged if cancellation is less than 14 days prior to arrival.
- All reservations must be cancelled through/ via the original booking channel; failure to do so will result in full payment being required.
Low Season Terms (01 May 2022-31 July 2022 | 1-15 December 2022)
- Only written cancellations will be accepted; please ensure you receive an acknowledgment of cancellation from reservations.
- A fee of 25% of the booking value will be charged if cancellation is less than 30 – 15 days prior to arrival.
- A fee of 50% of the booking value will be charged if cancellation is less than 14 – 8 days prior to arrival.
- A fee of 100% of the booking value will be charged if cancellation is less than 7 days prior to arrival.
- All reservations must be cancelled through/ via the original booking channel; failure to do so will result in full payment being required.
Covid-19 specific cancellation terms
In the event of cancellation due the below listed Covid19 reasons no cancellation fees will be levied:
- Infection with the COVID-19 virus of one or more travel participants and is under treatment or in ordered quarantine. Reasonable evidence, written statements and or documents to support the reasons for cancellation that are given.
- The government in the guest’s country of residence prohibits travel into / from the guests country of residence &/or South Africa.
- Prohibition on transport (airline) due a direct COVID related concern. Reasonable evidence, written statements and or documents to support the reasons for cancellation that are given.
- Jock Safari Lodge reserves the right to ask for any reasonable evidence, written statements and or documents to verify the reason for cancellation that is given.
Booking arriving between 01 May 2023- 30 April 2024:
General Terms (01 August 2023 – 30 November 2023 | 15 December 2023 – 30 April 2024)
- Only written cancellations will be accepted; please ensure you receive an acknowledgment of cancellation from reservations.
- A fee of 50% of the booking value will be charged if cancellation is less than 60 days prior to arrival.
- A fee of 100% of the booking value will be charged if cancellation is less than 30 days prior to arrival.
- All reservations must be cancelled through/ via the original booking channel; failure to do so will result in full payment being required.
Low Season Terms (01 May 2023- 31 July 2023 | 1- 14 December 2023)
- Only written cancellations will be accepted; please ensure you receive an acknowledgment of cancellation from reservations.
- A fee of 25% of the booking value will be charged if cancellation is less than 60 – 31 days prior to arrival.
- A fee of 50% of the booking value will be charged if cancellation is less than 30- 15 days prior to arrival.
- A fee of 100% of the booking value will be charged if cancellation is less than 14 days prior to arrival.
All reservations must be cancelled through/ via the original booking channel; failure to do so will result in full payment being required.